Privacy Policy

Ngày hiệu lực: 09/08/2023

PRIVACY POLICY

Last updated on 12/08/2024

Vietnam MTB Series Joint Stock Company (collectively referred to as “MTB” or “we”) respects your privacy and is committed to protecting your personal data in accordance with Vietnamese law.

This Privacy Policy (“Privacy Policy”) is our official notification, as the data controller and/or data processor, regarding matters related to the processing of your personal data, including:

• The types of personal data we collect and how we collect personal data;
• The purpose for which we process your personal data;
• The parties that process the personal data you provide to us and other related parties;
• Your rights and responsibilities as a data subject;
• The time to process your personal data;
• Potential unintended consequences or damages;
• Other related issues.

By registering to use or using our products or services, or by allowing us to use your personal data, you agree to the terms and conditions described in this Privacy Policy.

1. The types of personal data we collect and how we collect that personal data:
   • “Subject to your consent and applicable laws, we may collect and process any personal data, which is information in the form of symbols, letters, numbers, images, sounds, or similar forms on an electronic medium that is associated with a specific individual or that can be used to identify a specific individual, including but not limited to the following types of personal data:

• Contact information or personally identifiable information: such as full name, date of birth, gender, occupation, nationality, address, phone number, email address, passport information, ID card information (or other personal identification numbers including, but not limited to, information on date of issue, place of issue and issuing authority), and other personal information about you.
• Details about your visit to http://www.uobheartbeatvietnam.com: such as the time of access; connection time and the process of using (for example, the items you clicked on and the commands you entered).
• Any other information that you input or choose to provide to us when accessing www.uobheartbeatvietnam.com [đã xoá URL không hợp lệ] or when you interact with http://www.uobheartbeatvietnam.com such as your signature, images, videos, opinions, and your location.
  • Subject to your consent and legal requirements, the data that we collect automatically:
• Device and Usage Information: We collect information from the devices (computers, tablets, smartphones, etc.) you use to connect to uobheartbeatvietnam.com. The information we collect from these devices may include your IP address, device identifiers, browser type, internet service provider, hardware version, operating system, and app version. As you use and interact with www.uobheartbeatvietnam. We may also collect and store certain information in log files. This information may include referring and exit pages, date and time stamps, search terms, and clickstream data.
• Location information: We collect location information from the devices you use to connect to uobheartbeatvietnam.com. Location information may be obtained through the use of location-based services on your devices or through other means, such as using your IP address to determine your general geographic area..
• We may receive and store certain information about your browsing habits or patterns by using cookie technology, web beacons, and similar technologies. These technologies may be provided by third parties. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain after you close your browser and may be accessed each time you visit or connect to uobheartbeatvietnam.com. Most web browsers allow you to change your cookie settings; however, some features of our website may not function properly if you disable cookies. Web beacons are clear graphic images placed on website pages that allow us or a third party to monitor your activities on our websites and deliver targeted advertisements. More information about online tracking and targeted advertising, including opt-out choices, is included in the back of this policy.
• Social Media Features: Our websites and mobile applications include social media features that connect to social media platforms such as Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube, and others. These features may collect information about your IP address and the pages you visit on our www.uobheartbeatvietnam.com [đã xoá URL không hợp lệ], and these platforms may set cookies or use other tracking technologies. Social media features and widgets may be hosted by a third party or be directly embedded on our www.uobheartbeatvietnam.com [đã xoá URL không hợp lệ]. Your interactions with these features are governed by the privacy policies of the companies providing the features.
  • Subject to your consent and applicable laws, we, and data processors acting on our behalf pursuant to a contract/agreement, may collect and process the above data from you when you request or in the course of our provision to you of any of our products and services, and from a variety of sources, including but not limited:
• When you visit uobheartbeatvietnam.com, or contact us through other means, we may also collect this personal data.;
• Through your verbal and written communications with us and/or our data processors;
• Through the files created by the websites you visit (cookies) or similar monitoring devices/tools;
• From third-party sources, including but not limited to survey administrators, social media, marketing, data aggregators, service providers, and our partners, which are sources that you have consented to for data collection and processing, or sources where the collection and processing of data is required or permitted by law.

2. The purpose of using your Personal Data:
   • Bên xử lý dữ liệu của MTB sẽ tiến hành xử lý Dữ liệu cá nhân vì một hoặc nhiều mục đích cụ thể như sau:

• MTB’s data processing party will process Personal Data for one or more specific purposes as follows uobheartbeatvietnam.com;
• Our official statement or response regarding information related to the UOB Heartbeat event.
• We may contact you for the aforementioned purposes via postal mail, telephone, email, text message, or automated messaging;
• Respond to questions and requests from the registrant;
• For any other purpose as may be required or permitted by any law, regulation, guideline and/or by any competent authority;
  • Personal information may be used as necessary to comply with current regulations and legal obligations. Such use includes, but is not limited to, using the information for reasons related to compliance, legal regulations, audits, and litigation (including disclosing this information in connection with legal proceedings or lawsuits), and other ethical and compliance reporting requirements.

3. The parties that process the personal data you provide to us collect personal data:

We can share your personal data with:

• Brand and Communications Department (SCB) of MTB;
• The competent state agency requests sharing;
• Organizations, individuals, or other entities as prescribed by law.

4. Your rights and obligations as a data subject:
   • Your General Rights: You have the right to request that MTB assist you in accessing, providing, correcting, deleting, withdrawing consent, restricting, or objecting to the processing of your personal data. We will, to the best of our ability, comply with your request within 72 hours of receiving your complete and valid request. Depending on our decision and legal requirements, these rights may be limited, for example, if fulfilling your request would reveal the personal information of another person, or if you request that we delete information that we are required by law to retain. In such cases, we will inform you of the reasons for not being able to comply with your request.
   • Your rights and choices regarding direct marketing

• “When we request your contact information for direct marketing purposes, you have the option to opt-in (consent) to the use of your contact information for this purpose
• If you do not want us to continue sending you direct marketing, or using your personal information to create profiles for direct marketing purposes, or passing on your details to third parties for marketing purposes, you can ask us to stop doing so at any time, by:
  • Respond to a direct marketing email by clicking the ‘unsubscribe’ button;
  • By changing the privacy settings within an application (if available on the app);
  • This is likely a numbered point in a list or document;
  • By following the opt-out or unsubscribe instructions provided in our related communications.

5. The time to process your personal data:

We will only process your personal data from the time we receive your valid consent, except in cases where processing your personal data does not require your consent according to the law. We will store your personal data for the period necessary to maintain our customer relationship and meet your and/or our legitimate interests, or for such other period as the purposes for which your personal data is processed remain valid.

6. Possible unintended consequences or damages:

During the processing of your personal data, there is a possibility that it may be inaccurate, lost, deleted, corrupted, accessed without authorization, or disclosed to unauthorized parties due to unforeseen technical incidents or breaches of personal data. These incidents may lead to unintended consequences or damages. For example, they could impact or harm your safety, physical or mental health, or cause financial loss to you and/or us. We will make every effort to prevent such unintended consequences or damages from occurring.

7. Other related issues:
   • Withdrawal of Consent and Consequences: If you exercise your right to withdraw your consent regarding the collection, use, processing, and disclosure of your personal information, such withdrawal of consent may limit, restrict, suspend, cancel, prevent, or prohibit the data processing activities as described in this Privacy Policy, depending on the specific circumstances. We shall not be liable to you for any loss arising therefrom, and our legitimate rights shall be expressly reserved in respect of such limitation, restriction, suspension, cancellation, prevention, or prohibition. The withdrawal of consent shall not affect the lawfulness of our data processing carried out prior to the withdrawal of consent.
   • Security Commitment:

• MTB collects and processes personal data only to the extent necessary and relevant for the purposes outlined in this Privacy Policy. We maintain appropriate measures to ensure the security, integrity, accuracy, and confidentiality of the information provided by our customers.
• The security of our customers’ personal and private information is of the utmost importance. We will not disclose any of this information to any third party unless we have obtained the customer’s prior consent or if required to do so by a competent state authority. In the event of disclosure to a third party, we will also take appropriate measures to ensure that the third party also uses adequate security measures to protect the information we provide to them. We also take appropriate measures to allow customers to update or correct their information if they discover that the information they have provided is inaccurate.
• Links to Other Websites: At any given time, there may be links to or from our websites to the websites of our network of partners, advertising companies, and group companies. MTB is not responsible for the content of any website linked to the MTB website or application. When accessing a third-party website or downloading a third-party application, you are responsible for ensuring that you have read the privacy notice and the terms and conditions applicable to that website or application.
• Update to Customer Privacy Policy: This Privacy Policy may be updated from time to time. Accordingly, we will update the date at the beginning of the Privacy Policy and encourage you to check for changes to the Privacy Policy published on www.uobheartbeatvietnam.com [đã xoá URL không hợp lệ] of MTB. In some cases, we may also proactively notify customers of specific data processing activities or significant changes to this Privacy Policy, if required by law, so that customers can fully exercise their rights under applicable laws and this Privacy Policy.

Our Contact Information

Please contact us if you have any questions regarding our personal data processing at:

Hotline: 0843 373 773 (from 9:30 am to 5:00 pm, Monday to Friday)

Email: info@vietnammtbseries.com